converse360 Launches Live Chat

Advanced Chat Blends AI & Human Customer Engagement in flexible new customer service offering

‍Reading, UK – 03/12/25 – converse360, a leading provider of AI-powered customer service automation solutions, today announced the launch of Live Chat capabilities within its Assist-Me™ suite, delivering powerful and flexible live chat functionality designed specifically for small and medium-sized businesses. It includes many of the advanced capabilities you’d see in a contact centre chat client yet it is simple to use and affordable.

The new Live Chat solution enables organisations of any size to provide seamless customer support by intelligently blending AI-powered automation with live human assistance. Businesses can either deploy the solution as a standalone Live Chat service or combine with automation using converse360's Assist-Me™ AI platform for a powerful blended approach that maximises efficiency while maintaining the human touch when required.

Flexible Deployment for Any Business Model

The platform addresses diverse business needs, from customer service teams and service desks as well as supporting smaller organisations without dedicated support teams. The AI Assistant can act as a virtual receptionist, greeting visitors, collecting information, answering frequently asked questions from approved content, and intelligently routing enquiries to human advisors if required via the new Live Chat add-on with full context and chat history.

"Many small and medium businesses need the sophisticated customer engagement capabilities that enterprises enjoy, but without the complexity and overhead," said Richard Brown, Managing Director at converse360. "Our Live Chat solution delivers exactly that – sophisticated features including smart routing, visitor identification, templated responses, and out-of-hours handling that is simple to manage and affordable."

Key Capabilities Include:

• Brandable website chatbot with customisable styling and proactive engagement
• Intelligent queuing and routing with skills-based assignment
• Multi-session handling for efficient agent productivity
• Real-time dashboards and comprehensive historical reporting
• Seamless AI-to-human handoff with complete conversation context
• Templated, pre-planned responses, typing indicators and chat history
• Email fallback and transcript delivery options
• Secure, compliant communications

When combined with the AI Assistant the Live Chat solution supports both Generative AI and Scripted AI, allowing businesses to choose the best experience for their customers. Integration capabilities include CRM, Service Desk, and other business applications enabling organisations to embed chat easily within existing workflows and processes.

"The beauty of this solution is its adaptability," said Dave Jani, Operations Director at converse360. "Whether you're an e-commerce business handling customer queries, an IT service desk, or a professional services firm qualifying sales leads, you can configure Live Chat to match your exact requirements. You get the functionality you need without paying for complexity you don't use."

Accessible Pricing, Multiple Routes to Market

converse360 has designed pricing specifically for the SME market and licenses start from £30 per user per month, making enterprise capabilities accessible to organisations of all sizes. Customers can easily connect Live Chat to their Assist-Me™ service by purchasing an Add-on Live Chat component either directly from converse360 or through its network of authorised partners.

Businesses interested in becoming authorised partners can enquire via the converse360 website.

Learn More

• Download the solution brief: converse360 Live Chat
• Explore product details: Live Chat‍
• Request a demonstration: www.converse360.co.uk

About converse360

converse360 provides AI-powered customer service automation and live chat solutions that help organisations deliver exceptional customer experiences at scale.

Based in Berkshire, UK, converse360 serves small and medium enterprises across multiple sectors with flexible, secure, and easy-to-deploy engagement solutions both directly and through approved partners.

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