Housing Associations
- An AI Assistant that serves your customers 24/7
- Seamless integration to your housing applications
- Digital self-service through messaging and voice
for Housing Providers
of resident enquiries could be answered by
AI Assistants
of tenant enquiries are voice calls
Housing Case Studies
Case Study
ForHousing - Social Housing Provider
Virtual assistant reduces live chat requests by 43% and increases user engagement by 26%
Case Study
Grand Union - Housing Provider
Intelligent virtual assistant Integrates with back office applications including Capita Housing management system
Case Study
Great Places - Housing Provider
50% of chatbot website enquiries are resolved without the need to transfer to a live agent
A Selection of Our Housing Customers
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Benefits of an AI Assistant
for Housing Associations
Omnichannel Support
Automate customer journeys across messaging and speech on their device of choice
Housing Application Integrations
Pre-integrated with most Housing applications to identify customer, look-up info and update systems
Live Agent Handover
Seamlessly transfer to your contact centre if necessary, with all relevant information
Proactively Monitor Sentiment
Monitoring detects when customers are getting frustrated or need further assistance
Higher Engagement
Instant responses mean your customers engage faster and don't try multiple channels concurrently
Natural Human Conversation
Enable customers to self-serve using natural conversation, whether speaking or typing
Triage Calls
Triaging of monotonous and repetitive calls so advisors can focus on the complex enquiries
Reduce Wait Times
Remove queues for customers and lower call volumes for your Customer Services team
Extend Opening Hours
Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone and messaging
Our Easy to use Platform
The converse360 Assist-MeTM platform is flexible and scalable, allowing you to deploy everything from a simple AI chatbot to a full Customer Service Automation solution that integrates with all your applications. The no-code portal makes designing the user interface quick and simple, and the FAQ and workflow templates utilise an extensive bank of housing-specific data to get you up and running in a matter of days.
Intelligence from Integration
Your virtual assistant gets increasingly intelligent the more of your data and applications that you connect it to. Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses. Offer a seamless hand-off to your existing communication systems when required for a single connected experience.
See our AI Assistant in action
Try It NowRequest a personalised live demo
Request A DemoAdditional Resources
Assist-Me FAQ Accelerator for Housing
Fast-track to self-service automation
Save weeks of onboarding time with a ready-to-use framework of FAQ topics and questions designed for housing providers
Messaging Apps for Housing Providers
Omni-channel Automation
Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service
