AI-powered assistants for hospitality & events
From hotels and restaurants, tourist attractions to sports – deliver seamless, personalised customer experiences across every venue, event and occasion.
Delight guests and visitors, every booking, every time
Transform how guests and visitors engage with your brand using AI Assistants that handle enquiries, remember preferences, manage bookings and reservations, and provide instant answers – 24/7 for both chat and voice channels.
Whether a hotel stay, a restaurant table, a tennis court, a tourist attraction, or a sold-out concert, ensure every experience is smooth, consistent and personalised. Cut wait times, remove language barriers, and deliver exceptional service across all your venues and platforms.
Uplift in customer satisfaction
Reduction in operational costs
Transform your customer experience and create guest loyalty
Whether handling room service orders, ticket sales, directions, opening times or local recommendations, our AI-powered Assistants keep your customers engaged and satisfied, while easing pressure on your staff and improving operational efficiency.
Answer customer questions instantly over chat or phone
Answer common questions and point to more detailed information, web pages, documents and collateral
Marketing concierge
Encourage web visitors to sign up for special offers, join your mailing list, attend special events or purchase products or gift vouchers..
Take phone bookings & payments
Never miss a booking — even large parties or group hires. Capture and confirm reservations directly over the phone. Handle calls consistently, even during peak times and outside regular hours.
Automate updates and cancellations
Make it easy for customers to amend bookings, with integrations to popular booking systems like ResDiary or OpenTable for real-time updates.
Automate online guest engagement
Create customer jouneys based on search behaviour or conversation keywords
Respond to group bookings or corporate quotes
Capture information, look-up details and provide automated responses for large parties and group reservations.
Be a virtual concierge for your guests & visitors
Provide added value to guests, make it easy for them to book add-on services or requests automatically — with easy transfer to a team member whenever needed.
Gather guest feedback & ratings
Get timely feedback and make it simple for customers to rant or rave about your service
Deliver an always-on service that reflects your brand
- Improve customer satisfaction with personalised, instant 24/7 service across phone, chat, website or any digital channel.
- Reduce operational costs with automation for bookings, event enquiries and service requests
- Enhance operational efficiency, freeing up your team to focus on complex, high-value guest interactions
- Remove language barriers to deliver inclusive services for a diverse range of customers
- Ensure a consistent level of experience across all venues, properties and touchpoints
Reimagine guest & visitor experiences with AI
Simplify your AI-powered automation journey with Assist-MeTM
Create, build, edit, view, and test your AI Assistant with the Assist-Me platform
Fast-track the onboarding of an AI Assistant for your business. Follow our five steps to introducing an intelligent automated service that can be delivering customer value within days...
Case Studies
Case Study
National Arts Venue Transforms Customer Experience
Wales Millennium Centre has embarked on a major project to transform it’s customer experience with a digital first approach...
Case Study
AI Voice Assistant for Hospitality & Leisure
How a large entertainments and events provider used conversational AI to manage pre-event call traffic from thousands of customers.
Chat with our AI Assistant and see what’s possible
Start a conversation with our AI Assistant and see how converse360 can solve your real business challenges—instantly.
