AI Agents and voice assistants for calls, chat & messaging

Your customers need answers and support — 24/7

Automate your inbound and free your team with AI Agents that support your business around the clock — while keeping human hand-off available when it counts.

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What if every customer got instant, helpful service—every time?

How do I cut support costs without cutting corners?

Can AI make my teams more productive?

Designed for teams who are ready to do more with less.
Whether you're handling hundreds or thousands of calls a week, or just trying to stop your inbox from running your day — converse360 gives you automation that connects to all your existing systems and works the way your customers and employees expect it to.

A SINGLE UNIFIED PLATFORM

AI that works where conversations matter

Orchestrate conversations across channels including phone, chat or digital voice — connect with your systems, blend automation with human support to deliver effective and efficient services.

AI Assistants for self-service enable customers to resolve issues instantly via voice or chat, booking services or appointments, checking account details, reducing wait times, and improving satisfaction. LEARN MORE

AI assistants support contact centre teams by automating routine tasks, surfacing insights, and guiding agents, boosting productivity, accuracy, and customer satisfaction. LEARN MORE

Support your team with their own bespoke knowledge agent or copilot, built to search using your company data in a private knowledgebase, finding answers fast with AI-powered research, answering questions and more... LEARN MORE

Real-World Use Cases

Reimagine your customer experience with AI

All Use Cases

Customer Service Automation

Live Chat

Customers might get most of their support from your AI Assistant or chatbot, but for more complex or personal enquiries you can connect customers directly to a member of your team using Live Chat.

Employee Assist

Knowledge search assistant

An AI Assistant that helps to find and retrieve information from large documents, databases, transcripts or video files.

Customer Service Automation

Improve information collection, dynamic form filling

Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.

Customer Service Automation

Contact Centre

Out of hours / busy assistant

An AI voice assistant for out-of-hours phonecalls ready to help customers by signposting, or providing information even when your office is closed for the day.

Customer Service Automation

Contact Centre

Self-service for customer FAQs

Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.

Customer Service Automation

Customer bookings & reservations assistant

Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.

Contact Centre

Customer Service Automation

Simplify customer ID&V

AI tools can help to reduce call times by authenticating customer identity using a variety of verification means.

Employee Assist

Automation for IT support teams

An AI Assistant that can categorise and prioritise techniical support requests and create support tickets from user requests automatically.

Contact Centre

Customer Service Automation

Simplify credit applications

Accelerate business decisions with consistent credit evaluation criteria. Reduce the rist of defaults and improve your customer experience with faster credit approval processes.

Contact Centre

Agent Assistance

An AI Assistant dedicated to supporting customer service representatives with real-time hints and tips

Customer Service Automation

Email Automation

Read, triage and respond to inbound email enquiries

Contact Centre

Customer Service Automation

UCaaS Gateway for Voice Assistant

Our Gateway acts as the bridge between your Unified Communications (UCaaS) or PBX systems and our conversational AI platform.

Contact Centre

Contact Centre Chat Connector

The Chat Connector is used to provide a seamless hand-off from self-service to a choice of Contact Centres or converse360’s Live Chat. It enables an intelligent and contextual transfer via Web/Messaging to the agent/employees desktop.

Employee Assist

Sales team playbook coach

Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.

Employee Assist

Improve cyber incidence response

An AI Assistant that help to triage, detect and respond to security breaches.

Contact Centre

Customer Service Automation

Employee Assist

Enquiry triage & routing

Manage customer enquiries at peak times, identify the reason for contact, answer automatically with an AI Assistant, connect to Live-chat or your Contact Centre.

Employee Assist

Simplify supplier onboarding

Automatically manage the integration of new vendors into your company systems and processes.

Employee Assist

Instantly route marketing leads

Support the buyers journey with automation for lead routing and follow-up.

Employee Assist

Simplify recruitment processes

Use an AI Assistant to review CVs or applications to support your hiring process.

Customer Service Automation

Easier customer onboarding

Guide new customers through an onboarding process, collecting any information required and validating their information.

Customer Service Automation

Employee Assist

Automate customer renewals & subscriptions

Support your team by automating the admin associated with managing customer renewals, and improve the customer experience associated with managing customer subscriptions with an AI Assistant that does the work for you.

Customer Service Automation

Customer product advisor

Help your customers to identify the right technical product or solution for their needs, by asking questions and responding with information which will help aid decision making.

Employee Assist

Automation for quick sales quotes

Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.

Employee Assist

Self-service for employee FAQs

An AI Assistant that can answer employee questions about company policies and procedures based on your employee handbook.

Customer Service Automation

Self-service for easy account and balance checks

Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.

Customer Service Automation

Contact Centre

Capture customer feedback

Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.

Contact Centre

Customer Service Automation

Instant call routing for voice calls

An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.

Employee Assist

Appointment booking and scheduling

Automatically handle scheduling and managing appointments with customers, internal staff members or resources.

Employee Assist

Employee holiday & benefits assistant

Auomated system managing employee requests for time-off and access to benefits information.

Employee Assist

Employee onboarding & induction

An AI Assistant that can guide new employees through your company introduction process, including document verification, systems access, HR set-up, benefits enrolment and more...

Customer Service Automation

Manage customer returns & validate warranties

An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.

Contact Centre

Customer Service Automation

Multi-lingual customer chat

Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.

Employee Assist

AI Solution Sales Agent

Help your customers to identify the right product or solution for their needs, by asking questions and responding with information which will help aid decision making.

Customer Service Automation

Payment automation

Securely handle transactions with an AI Assistant fully integrated with PCI Pal for easy and compliant customer payments without leaving the chat.

Customer Service Automation

Help customers to track and update orders

Provide customers with easy to use, real-time access to order information.

Employee Assist

Automation for data extraction and data entry

Use an AI Assitant to extract unstructured data from documents and update databases across different business functions

Employee Assist

AI Assistant for payroll enquiries

AI assistant that handles employee questions and issues related to compensation.

Customer Service Automation

Automation for easier complaints management

Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed

Customer Service Automation

Contact Centre

Diagnose & fix product faults

Train an AI Agent using your technical user manuals and help customers to trouble-shoot and diagnose faults before they reach out to an expert.

Customer Service Automation

Online personal shopper

Help your customers to choose products and complete purchases with an AI Assistant available 24/7 to make recommendations and provide answers to their product queries.

Employee Assist

Education & Training Coach

Use an AI Assistant to provide guidance and feedback during employee training sessions, and to help identify the most relevant training course or information based on whatever your users want or need to learn.

Powered by the converse360 Assist-Me™ platform, our AI Assistants combine advanced generative AI and expressive voice technology to deliver intelligent, round-the-clock customer engagement that is simple to deploy and scalable for growing businesses.

AI Voice FOR WEB

Nano AI Assistant

Answer questions, book appointments and more with an AI Assistant for your website or app.

AI Voice

AI Receptionist

Directs enquiries, takes messages and triages calls when you're too busy to answer.

AI Voice

AI Smart Assistant

Directs enquiries, takes messages, triages calls and schedules appointments automatically.

AI Voice

AI Chat

AI Knowledge Assistant

Answers questions based on your business content using voice or messaging.

AI Voice

AI Chat

AI Bookings Assistant

Schedules meetings, appointments and more with speech or messaging options.

built for your sector

For teams who need to scale without adding headcount

Drives benefits and cost savings for your business, from simple use-cases though to automating more complex employee or customer processes.

Public sector

Social Housing & Residential

Leisure & Hospitality

Finance & Insurance

Retail

Technology & Telco

Business Services

Education

SME

Customer Service Automation

Employee Assist

Contact Center

IT Support

Sales & Marketing

Training

Human Resources

real outcomes

Smarter service starts here

Serve customers instantly, 24/7, with AI Assistants powered by Large Language Models—delivering always-on service and improving team productivity.

Quick to start
No code required

Ready-made packages or tailor a solution to fit your needs. Test and launch your AI Agent in hours, not weeks

PLANS & PRICING

43%

Fewer chat requests handled by agents

90%

90 second reduction in average live chat time

50%

Reduction in Calls Requiring Human Agent

100%

ROI achieved in under six months

Connectivity

Integrate with anything

Connect to your business apps, contact centres, and telephony systems. Leverage world-class AI, ready-made connectors, and a built-in iPaaS to integrate seamlessly and boost productivity.