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Create an AI Assistant like ChatGPT trained on knowledge from your business, your content and your teams.

Support your customers and assist employees with an intelligent AI Assistant built just for them
Help your customers by answering their questions, and solving their problems quickly and effortlessly. Help your teams to work smarter, find information, troubleshoot problems and resolve issues easily. Generate instant responses from your chosen documents and data.
Simple to set up - all in a few easy steps
Design and launch an AI Assistant in minutes
Get all the tools you need to create a branded ChatGPT-like AI Assistant for your website, intranet, or app. Train it on your knowledge and give your teams and customers AI-powered support they can trust.
Your AI Assistant, your data, your control
No scripts, coding or workflows needed
Your AI Assistant works autonomously, there is no need to create pre-defined scripts, questions or workflows, just upload your content, instruct your agent and go!
Your uploaded data always remains private
Your bespoke AI Assistant delivers the intelligence and efficiency of generative AI without the risks of sharing sensitive information with public LLM providers.
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Build AI Assistants and Knowledgebases in one easy to use platform. Customise your chat client, add prompts, new data or add capacity whenever you need it!

From standalone AI Assistants to a full CX
Start small with an AI Assistant answering questions on your website. Scale-up to create a fully connected customer experience, with AI agents supporting multiple channels and customer needs, with seamless integrations to your CCaaS, UC, CRM and business systems.
AI Concierge for Hospitality FAQs
What is an AI Concierge for hotels?
An AI Concierge for Hotels is an intelligent virtual assistant that provides guests with instant answers to questions, recommendations and support 24 hours a day. The Converse360 AI Concierge for Hospitality combines conversational AI, voice AI and chat to deliver personalised guest services across hotel websites, guest portals and mobile devices. Unlike a traditional digital FAQ, the Converse360 AI Concierge understands natural language, allowing guests to ask questions in their own words about check-in, dining, facilities, parking, local attractions, room services and hotel amenities. The solution helps hotels improve guest satisfaction while reducing pressure on reception and guest services teams.
How can AI improve the guest experience in hotels?
AI improves the hotel guest experience by providing instant, accurate and personalised assistance before, during and after a guest's stay. The converse360 Hospitality AI Assistant answers routine questions, recommends hotel services, supports booking enquiries and helps guests find the information they need without waiting for staff.
Because the AI Concierge is available 24/7, guests receive consistent support at any time of day. Hospitality businesses benefit from faster response times, improved customer satisfaction, higher staff productivity and a more seamless guest journey.
How do hotels use AI to support guests?
Hotels use AI to automate common guest enquiries, provide personalised recommendations and improve customer service across digital channels. The converse360 AI Guest Concierge can assist guests with:
- Check-in and check-out information
- Room facilities and hotel services
- Restaurant, spa and leisure bookings
- Local attractions and transport
- Frequently asked questions
- Accessibility information
- Special requests
- Multi-language guest support
By automating repetitive enquiries, hotel teams can spend more time delivering exceptional in-person service while ensuring every guest receives fast and consistent answers.
What is the best AI Concierge software for hotels?
The best AI Concierge software for hotels is one that combines natural conversations, accurate answers, easy deployment and integration with existing hospitality systems. Converse360 AI Concierge for Hospitality is designed specifically for hotels, hospitality groups and visitor accommodation providers looking to improve guest engagement while reducing operational workload.
The platform supports conversational chat, voice AI, knowledge-based question answering, multilingual conversations, analytics and integration with hotel websites and existing systems, making it suitable for both independent hotels and multi-site hospitality businesses.
Can an AI Concierge support multiple hotels within a hospitality group?
Yes. The Converse360 AI Concierge for Hospitality Groups is designed to support single hotels, regional brands and national hospitality chains from one central platform.
Each property can maintain its own knowledge, facilities, opening hours and local recommendations while benefiting from consistent branding, central administration and shared reporting. This makes it ideal for hotel groups looking to standardise guest communications while allowing each location to provide accurate local information.
How does an AI Guest Concierge reduce pressure on hotel staff?
An AI Guest Concierge reduces pressure on reception and guest services teams by automatically answering the most common guest questions before staff need to become involved.
The converse360 platform Assist-Me handles routine enquiries such as parking, breakfast times, Wi-Fi access, room information, directions, hotel facilities and local recommendations. Staff are then free to focus on higher-value guest interactions that require a personal touch, helping improve operational efficiency without compromising customer experience.
Does an AI Concierge work with existing hotel websites?
Yes. The Converse360 AI Concierge integrates with existing hotel websites without requiring a complete redesign.
The solution can be deployed as an intelligent website assistant, voice-enabled concierge or digital guest assistant, giving visitors immediate access to information while increasing engagement and helping convert more website visitors into bookings and enquiries.
Why choose converse360 for Hospitality AI?
Converse360 delivers AI Concierge solutions designed specifically for hospitality organisations that want to improve guest experience while operating more efficiently.
Unlike generic AI chatbots, the Converse360 platform is built around natural conversations, accurate knowledge management and enterprise-grade automation. Hotels can provide instant guest support through voice and chat, reduce repetitive enquiries, improve customer satisfaction and gain valuable insights into the questions guests ask most often.
Whether you operate a boutique hotel, serviced apartments, holiday parks or a national hospitality group, converse360 helps deliver consistent, high-quality guest experiences at scale.
Chat with our AI Assistant and see what’s possible
Start a conversation with our AI Assistant and see how converse360 can solve your real business challenges—instantly.
