Boost Productivity with a Generative AI Assistant Tailored for Your Business
The Productivity Challenge: Choosing the Right AI Assistant for your Business
According to research from McKinsey1, the average employee spends nearly nine hours per week searching for information or answers to questions. This time-consuming process impacts both productivity and job satisfaction. AI is helping businesses reclaim this time by providing effective information retrieval systems. However, it's crucial to understand that not all AI Assistants are created equal.
Scripted Chatbots vs Generative AI Assistants
Most of us are fairly familiar with Scripted AI Assistants, often called second-generation chatbots that are purpose-built for specific, predictable interactions. They excel at guiding users through established processes and answering routine customer queries. These assistants rely on carefully programmed scripts and decision trees, which means they can only respond to questions that have been precisely anticipated and pre-configured.
In contrast, Generative AI Assistants represent a significant leap forward in interactive technology. They are designed to handle complex and unpredictable inquiries with remarkable flexibility. These advanced systems can understand nuanced questions, draw intelligent connections between concepts, and generate contextually appropriate responses in real-time. Their remarkable adaptability makes them particularly valuable for supporting employees who require sophisticated, wide-ranging information access.
Public LLMs vs Bespoke Generative AI Assistants
Public Large Language Models like ChatGPT offer powerful out-of-the-box language capabilities. They provide advanced understanding and quick initial setup. However, they come with significant limitations, particularly around data privacy and business-specific customisation.
Bespoke Generative AI Assistants solve these challenges by providing a tailored solution which work in a similar way to the popular public models, but are built using your own private business data. Organisations of all sizes can create a custom AI assistant that sits entirely within their own technological ecosystem. This approach ensures complete data ownership, enterprise-grade privacy, and the ability to integrate seamlessly with existing systems and knowledge bases.
5 Key Benefits of Generative AI Assistants
1. Natural Conversation Experience
- Mimics human-like interactions.
- Understand context and nuance.
- No need for specific command or user training - making it quicker and easier to deploy.
2. Enhanced Data Security and Privacy
- Protects proprietary information
- Ensures confidentiality for users
- Gives you full control over data usage
3. Flexible Knowledge Integration
- Transforms existing content into intelligent knowledgebases.
- Supports a wide range of content types e.g. pdfs, databases, transcripts.
- Creates specialised AI assistants for different teams or audiences for 24/7 support
4. Advanced AI Capabilities, Simple Implementation
- Context awareness with no need to pre-programme questions.
- Able to provide multi-lingual support.
- No complex programming required.
5. Scalable and Cost-Effective
- Start with focused solutions - for example to answer customer FAQs on your website.
- Expand your use case incrementally based on the knowledge that you gain.
- Seamlessly integrate with your existing systems, including CRM, UC/CCaaS or HR Systems.
Take the Next Step
Ready to transform your customer and employee support experience? Contact our team to discover how generative AI assistants can dramatically improve knowledge retrieval, increase user satisfaction, and deliver immediate ROI for your business.
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