AI and Payment Technology
Seamless integration of PCI Pal's secure digital payment solution with converse360's cutting-edge conversational AI Assist-Me platform.
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Seamless, secure payments
Revolutionising eCommerce with seamless payments
Offer your customers a more interactive and secure payment experience within an intelligent virtual assistant. Customers can ask questions, get recommendations, and make financial transactions all within the same conversational flow - a frictionless journey from enquiry to payment.
converse360's intelligent virtual assistant is capable of understanding and responding to complex user queries, and making customer interactions more engaging, personalised, and efficient. Combine this with PCI Pal's robust and compliant digital payment solution to ensure every transaction is processed securely, protecting your customer’s sensitive card information, and optimising their user experience in a consumer-like multi-payment checkout.
Create workflows with ease
The Assist-Me flow builder can be used to build an end-to-end payment workflow. Payment journeys can include ID&V, dynamic look-up of amount owed, take payments through debit/credit card/open banking, offer transfer to an agent, and send the interaction transcript.
The virtual assistant can recognise any phrases that a customer scribes to start the payment journey, or enable specific buttons within a website or mobile app to trigger the payment workflow.
Payments may be taken after the customer has selected specific items to purchase or where they are paying an amount owed, the customer has been identified, the balance presented and a payment taken. If declined, the system can offer an immediate transfer to a live advisor to resolve the issue.
The flow builder enables almost anyone to use a drag and drop framework to create an appropriate workflow for use within an AI chatbot. The example flow below was created and tested in less than an hour.
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