How a UK restaurant group cut missed calls by 32% with VoiceAI
A UK restaurant group facing chronic missed calls duringpeak service turned to converse360's voice AI — and cut missed calls by a thirdwithin six weeks.Read the Case Study
The Challenge
Peak-hour call volumes were overwhelming front-of-housestaff already stretched by labour shortages. Reservations and takeaway orderswere being missed, walking straight to competitors.
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The Solution
Converse360 deployed voice AI to handle overflow andafter-hours calls — taking bookings, answering FAQs, and routing urgent callsto staff — without adding headcount.
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Automating bookings frees-up your front-desk or admin team to help more customers and work on more valuable tasks
Understands booking requests using Natural Language e.g."Which days do you have good availability" and offers next best available options if preferred time is unavailable.
Provides availability via calendar lookup, with automatic scheduling based on live calendar availability for Sales demos, calls, home visits or support call-backs.
Deliver instant scheduling 24/7 across phone and web channels, eliminating wait times and frustration
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Download the full customer story
See exactly how it was deployed, and the full breakdown of results.
